RETURNS:
If you are not 100% happy with your Evergreen purchase send it back to us! It must fulfil the following criteria:
- Items to be returned within 30 days of purchase
- NoĀ returns or exchanges on Clearance items (marked as SALE or in the clearance section).
- Items must be unworn, unwashed, in their original condition with tags attached (and makeup free)
- NoĀ returns on Earrings or Makeup (because that's icky)
Domestic returns incur a shipping cost of $10 (this will deducted from your return, or charged at the point of exchange).
Please allow 10 business days for your refund, credit or exchanges to be processed once we receive it. Refunds can take up to 10 business days to land in your accounts, credit notes are sent instantly to your nominated email address.Ā Ā Ā
START A RETURN:
Australian customers start your return process CLICK HERE
The returns portal is not available to New Zealand or USA customers. Please return your items the manual way by printing off THIS form, packing up your items & paying your own return postage at the post office.
SHIPPING:
- 3 business days for Express orders & 5 business days for standard orders to dispatch.
- 1-2 business days for Click and Collect at 65 Barkly Street Mornington (Click & Collect hours are Monday - Friday 9am - 5pm. Sat 10am - 4pm & Sunday 11am - 3pm) - Please wait for your "order is ready" text before coming in to collect.
All orders are shipped via Australia PostĀ
| Ā Shipping Type |
Price |
Free Shipping |
Dispatch Times |
| Standard (Domestic) |
$12 |
Orders over $250 |
5 Business Days |
| ExpressĀ |
$14.95 |
N/A |
1-4 Business Days |
| New Zealand International |
$19.95 |
Order over $250 |
5 Business Days |
| USA |
$15 USD |
N/A |
5 Business Days
|
| Click & Collect - Mornington |
FREE |
FREE |
2-3 Days |
Ā
 |
The best way to track and manage your deliveries is with the Australia Post mobile app.
Get the AusPost app
|
ADDITIONAL INFORMATION
All orders are final once placed and shipping is paid. We cannot make changes to orders.
If an item is a pre order your whole order will be delayed till the item is ready.
Evergreen Clothing is not responsible for anyĀ order that is lost or stolen in transit.
It is the customers responsibility to ensure the address is entered correctly. If an order is delivered to the wrong address Evergreen will not replaced the order. If an order is returned to Evergreen the customer will need to pay for shipping again to dispatch order.
If for any reason we cannot fulfil any or part of your order you will be refunded and theĀ rest of your order will be dispatched.
Discounts and discount codes are only applicable once per transaction. You cannot use a discount code in conjunction with any other offer. Evergreen reserves the right to disable any discount code or offering at anytime.
FAULTY ITEMS:
In the unlikely event that you have received an item which has a manufacturing fault or is incorrect to the one you purchased, please contact us immediately.Ā Faulty items will not be accepted after 30 days from receiving the item. We cannot accept items which have been worn or washed.Ā Ā
